Privacy Policy

Last updated: 17 October 2026

1. Overview

CleanMode Limited (company number 9453083, NZBN 9429053901293; CleanMode, we, us, our), provides residential and commercial cleaning services in New Zealand. We take the privacy and security of your personal information seriously.

This Privacy Policy (Policy) applies to how we collect, use, store and share Personal Information, meaning any information about an identifiable individual. This includes information about sole traders, and about directors, staff, tenants or property managers who deal with us on behalf of a customer.

We handle Personal Information in line with this Policy and the Privacy Act 2020 (Privacy Act), including its Information Privacy Principles. This Policy applies to our website cleanmode.co.nz (Website), our quote and booking forms, our social media pages and advertising, and any dealings you have with us by phone, email, text or in person.

This Policy explains:

• what Personal Information we collect and how we collect it;
• how we use it;
• who we share it with, including overseas;
• how we use cookies, analytics and advertising tools;
• how we store, protect and dispose of it;
• your rights to access and correct it; and
• how to contact us with a question or concern.

In this Policy, processing means anything we do with Personal Information, from collecting it to storing, using, sharing and finally deleting it.

2. Collection of your Personal Information

We collect Personal Information in three ways: directly from you, automatically when you use our Website or see our ads, and from third parties. We only collect what we need to quote for, book and carry out your clean.

Information you give us directly

This may include:

• contact details: your name, phone number, email, postal or billing address, and how you prefer us to contact you;
• property details: the address of the property to be cleaned, its size and layout, and the services you want;
• access details: key or lockbox locations, gate codes, alarm codes, parking instructions and notes about pets;
• transaction details: quotes, bookings, invoices and payment records;
• communications: messages, feedback, reviews and complaints you send us, and our replies; and
• photos: before-and-after photos of a job, where needed to record the work or resolve a complaint.

If you apply to work with us, we also collect your CV, work history, referees and right-to-work details. We will only contact your referees with your permission.

You don't have to give us your Personal Information. But if you don't provide contact and property details, we won't be able to quote for or carry out a clean.

Information collected automatically: cookies, analytics and advertising

Our Website uses cookies and similar technologies, such as pixels and tags. A cookie is a small file stored by your browser that helps a website recognise your device. These tools may collect your IP address, browser and device type, the pages you visit, how you arrived at our Website and whether you submit a form.

We use them to keep the Website working and secure, understand how visitors use it, and measure and improve our advertising. We advertise on Meta (Facebook and Instagram) and Google, and our Website may use the Meta Pixel, Google Analytics and the Google Ads tag. Through these tools we may:

• measure how many people enquire or book after seeing one of our ads;
• show our ads to people who have previously visited our Website (remarketing), on Meta, Google and other websites and apps; and
• reach new people who may be interested in our services.

Third-party vendors, including Google and Meta, use cookies and device identifiers to show our ads based on your past visits to our Website. When you submit a quote or booking form, we may send your email address and phone number to Meta and Google in hashed (scrambled) form so they can match your enquiry to an ad. We may also upload hashed customer contact lists to these platforms to show ads to existing customers or to similar audiences. Meta and Google process this information under their own privacy policies.

Your choices: you can turn off personalised ads in Google's Ads Settings and Meta's ad preferences. You can also set your browser to block or delete cookies, or to warn you before one is stored. If you do, some parts of our Website may not work properly.

Information we collect from third parties

We may receive Personal Information about you from someone else, such as:

• a property manager, landlord, real estate agent, employer or family member who books a clean on your behalf;
• Meta, if you enquire through a Facebook or Instagram lead form;
• a referral partner who passes on your details with your agreement; or
• publicly available sources, such as a business listing.

When we collect your information from someone else, we will take reasonable steps to let you know, as required by Information Privacy Principle 3A, unless an exception under the Privacy Act applies.

If you give us Personal Information about another person, such as a tenant or a person who lives at the property, please make sure they know you are sharing it with us and why.

3. Use of your Personal Information

We mainly use your Personal Information to provide the cleaning services you ask for and to manage our relationship with you. We may also use it for:

• enquiries and quotes: to respond to your enquiry and prepare a quote;
• bookings and service delivery: to schedule, carry out and follow up on cleans, and send booking confirmations and reminders;
• property access: to give our cleaners safe, secure access to your property;
• payments: to issue invoices, process payments and recover money owed to us;
• communications: to respond to you and keep records of our correspondence;
• customer care: to handle feedback, complaints, and damage or insurance claims;
• marketing: if you opt in, to send you offers, tips or newsletters by email or text. We only send marketing messages with your consent, and every message includes a way to unsubscribe;
• advertising and analytics: to measure and improve our ads and Website, as described above;
• improving our services: to understand what customers need and how our services and Website perform;
• recruitment: to assess applications from people who want to work with us;
• security and risk: to protect our customers, staff and business, detect or prevent unlawful activity, obtain insurance and professional advice, and establish or defend legal claims; and
• legal compliance: to meet our obligations, such as tax, employment and health and safety record-keeping.

We won't use your Personal Information for any other purpose unless you agree or the Privacy Act allows it.

4. Sharing your Personal Information

We never sell, rent or lease your Personal Information. We only share it where needed to run our business, with:

• our cleaners and any subcontractors assigned to your job;
• service providers who help us run our business, such as our booking, invoicing, accounting, payment, email and website providers;
• advertising platforms, namely Meta and Google, as described in the cookies and advertising section above;
• our insurers, lawyers, accountants and other professional advisers, where needed;
• regulators, government agencies such as Inland Revenue, law enforcement or courts, where the law requires it or to establish, exercise or defend our legal rights; and
• anyone else where you have agreed, or where the Privacy Act otherwise permits it.

We require our service providers to use your Personal Information only to provide services to us and to keep it secure.

Overseas disclosure

Some of our service providers, including Meta and Google, store or process information outside New Zealand, mainly in Australia and the United States. Where we disclose Personal Information overseas, we will do so in line with Information Privacy Principle 12. This means the recipient must be subject to privacy safeguards comparable to the Privacy Act, or we will tell you otherwise. You can ask our Privacy Officer for more information about these safeguards.

5. How we protect your Personal Information

We store Personal Information in secure, password-protected systems, and only staff who need it for their work can access it. We use reasonable safeguards to protect it from loss, unauthorised access, use, change or disclosure, and other misuse.

Property access details

We take extra care with information that gives access to your property:

• keys are labelled with a code, never your name or address;
• alarm and gate codes are shared only with the cleaners assigned to your job; and
• we return keys and delete access details when you stop using our services.

We take care not to photograph people, documents or personal items unless it is necessary to record the job.

How long we keep it

We will not keep your Personal Information for longer than is reasonably necessary for the purposes set out in this Policy, or as required by law. For example, we keep invoices and financial records for 7 years, as New Zealand tax law requires. When we no longer need your Personal Information, we securely delete or destroy it.

Privacy breaches

If a privacy breach involving your Personal Information is likely to cause you serious harm, we will notify you and the Office of the Privacy Commissioner as soon as practicable.

6. Your rights

Under the Privacy Act, you can ask to see the Personal Information we hold about you and ask us to correct it. These rights are subject to the limits and exceptions set out in the Privacy Act.

To make a request, contact our Privacy Officer using the details below. We will respond within 20 working days, and there is no charge.

If you're not satisfied with how we handle your request or concern, you can complain to the Office of the Privacy Commissioner on 0800 803 909.

7. Changes to this Policy

We may update this Policy from time to time, for example to reflect changes to our services, our Website or the law. When we do, we will change the "Last updated" date at the top. If a change is significant, we will take reasonable steps to let you know, such as a notice on our Website or an email.

8. Contact us

We are CleanMode Limited (company number 9453083, NZBN 9429053901293), of 5a Grumman Lane, Newlands, Wellington 6037.

If you have a question or concern about this Policy or how we handle your Personal Information, or you think we haven't followed this Policy, please contact our Privacy Officer. We will work to resolve it as quickly as we can.

Privacy Officer
5a Grumman Lane, Newlands, Wellington 6037
Email: admin@cleanmode.co.nz